The Terms and conditions stated below underline the protocol followed by the customer when they have chosen to hire a part of Genesis Mobile Entertainment’s services.
A booking is only made by verbal communication or via an email. Once a request to make a booking is made Genesis Mobile Entertainment will contact you either by phone or email to send out the appropriate paper work to finalise and confirm your booking.
Booking Form :
The booking form will be emailed to the customer. Once received, it is important that you fill in the booking form asap and click submit. All areas of the booking form must be completed otherwise your booking form will not submit through to Genesis Entertainment. You must make sure that all areas without the word (optional) beside it are completed and all questions that have (optional) beside them do not need to be filled in if not applicable. Once received by Genesis Entertainment along with your booking fee your date will be confirmed.
Please note if your booking form is not filled in and returned along with your booking fee within 2 weeks of the sent date Genesis Entertainment has the right to book in another function on your date without no prior warning. Both Booking form and booking fee payment must be received before your party is locked in on the date you have specified no refunds will be given if you have paid your booking fee but no booking form has been received by Genesis Entertainment.
It is the customers responsibility to make sure they have received their booking form via email. lf the booking form has not been received please call Genesis Entertainment and a new form will be issued as it may have not not gone through via email properly.
Please read your contract carefully as important information about your party will be needed including dates, location , start and finish times, cost and additional costs. Please fill out your contract properly, making sure all areas are filled in and it is signed. If it is not signed it will be invalid and your booking will not be confirmed.
Gift certificate are transferable to another person but not redeemable for cash. Only valid for premium Genesis services such as Premium DJ Experience, Red Carpet Photobooth Experience, Tribute Shows Experience and Soundcheq (Live Band) Experience. Can only be used upon hiring a second item, only one gift certificate per party experience may be used. When hiring the Red Carpet Photobooth Experience the Gift certificate can only be used on a five hour photobooth option. You must make your booking before the expiration date on the gift certificate. Lost or stolen gift certificates cannot be replaced or reissued. This gift certificate is subject to availability, so contact us today to avoid disappointment.
The customer can request additional hours on the night of the function, any additional hours will be charged at the companies overtime rate. Permission must be granted by your DJ, venue, hall or functions manager. The DJ must have this confirmed by venue, hall or organiser verbally and payments are to be made upon this request.
A booking fee is required for any services hired through Genesis Mobile Entertainment. To secure your booking this must be done within the time required on the booking form, otherwise bookings will continue to be taken for the date requested. Payment methods excepted are via credit card or bank deposit. Your balance or full payment by direct bank deposit are to be received 2 weeks prior to your function date.
If payment is not made prior to the function commencing your DJ or Photobooth will not begin and your DJ or Photobooth attendant has the right to leave your function if payment has not been made. No discounts will apply as a result of party running late due to delay with payments.
Please note all booking fees and full payments for our services are non refundable.
The customer and guests can request songs at your function and we will do our best to play them for you providing we have the songs you ask for. However it is up to the DJ’s Discretion to make sure the requests are appropriate to your function.
If you would like specific songs played at your event, it is recommended a song list be emailed 2 weeks prior to your function to firstname.lastname@example.org. We will endeavour to do our best to collect songs from your list that we may not have. Be mindful your function runs for 5 hours approximately 10-15 songs an hour will be played this is not including formalities throughout the function.
Genesis Mobile Entertainments DJ’s are all experienced and capable in selecting and playing music to suit your function or event. Genesis Mobile Entertainment will provide you with a DJ which suits your function or event. Please note that a request for Matthew DJ Genesis can be made to DJ your function but cannot be guaranteed if he is required elsewhere. If this situation occurs an adjustment to your total price will be made and a notification via a text message or email a week or two prior to your function confirming the event and your allocated DJ.
Genesis Mobile Entertainment will select the equipment & lighting appropriate for you function depending on number of guests and venue size.
It is the customers responsibility that the area and surface where the DJ sets up is at the satisfaction of your DJ. For example we will not play on gravel, sand, soil, grass. The equipment and cables must be covered at all times from direct sunlight or rain. If this is not up to the DJ Standards Genesis Mobile Entertainment have the right to send your DJ home and we will not continue with the function.
Failure of Equipment:
In an unfortunate and unlikely event of failure of equipment we the company cannot be held accountable for any equipment failure that occurs beyond our control.
Power outages which may result in delays to reboot system, equipment damages, faults or the breakdown of equipment due to electrical or a system malfunctions cannot be helped. However we will do our best efforts to sort out the issue. No Refunds will be given for system failures beyond our control if it cannot be rectified we would be more then happy to offer you a $200.00 Gift Certificate towards your next function or event. In this situation this will be the full extent of the liability and no further damages can be made to the company.
(This Includes DJ equipment and Photobooth equipment)
Set up time:
Customers must advise the functions manager that the DJ or Photobooth Attendant will need access to begin set up at least 60 minutes prior to the function commencing. Approximately 60 minute set up time and approximately 45 minute pack down time. This is subject to change depending on venue circumstances for example stairs, stages, location, parking and walking distance.
No discounts are given if access is not available to the DJ or Photobooth Attendant and set up time runs late. The customer must still pay the full amount.
Health and Safety: It is the customers duty that the DJ or Photobooth Attendant will be provided with a safe working environment.
If your DJ due to unforeseen circumstances is unable to DJ your event another DJ will be assigned to your function. In the unlikely event that a DJ is not available, a full refund will be given if payment has already been made.
If you have hired an Elvis Tribute Show and Matthew is unavailable due to unforeseen circumstances an alternative number will be given of a different Elvis Tribute Show artist.
However availability, prices and agreements will need to be arranged with the new entertainer.
The client takes full responsibility of the behaviour of themselves and their guests Invited or not. We will not tolerate any misbehaviour including any different forms of intoxication.
If any Physical, verbal or intimidating actions have occurred the DJ will cease playing until the matter has been resolved. The customer must resolve any issues within 15 mins ejecting any persons from the event if needed. If it has not been resolved within 15 mins the DJ will end the evening and pack down equipment and leave the premises.
No Refund will be given and full payment must be paid. Our DJ’s have the right to work in a safe environment and our DJ’s deserve the right to be paid for the full amount.
We will not be liable for any injuries that occur due to actions from the customer or their guests especially intoxication of any form.
Delays If the performance start time is delayed due to circumstances beyond the DJ’s control or the DJ being unable to access the venue or area of set up the Company will not be liable for any refund whatsoever. The function will need to be paid for the full amount owing.The same applies if the agreed performance time is cut short for any reason beyond the Company’s control.
Damages and Theft:
The customer will take full responsibility for any damages made to equipment or any property or personal belongs owned by your DJ, during the event if an agreement has not been rectified or compensation has not been made by anything stolen or damaged. The DJ will end the evening pack down equipment and leave the premises. Full payment must be made and no refunds will be given.
This agreement is a binding agreement when you hire Genesis Mobile Entertainment for any function or event you have then agreed to the terms and Conditions. We the company will assume you have read the Terms and Conditions before you sign your booking form. We will not be held accountable if you have not read these terms and conditions but you have signed and ticked that you have read and understood these terms and conditions .
Changes to these terms and conditions will not be changed during your event however changes can be made at anytime without prior warning, through the year or months leading up to your function.
Please note Genesis Mobile Entertainment may take or use photos from The GME Photobooth for marketing purposes. If you do not wish for photos to be used from your function please advise your DJ or Photobooth attendant.
Genesis Mobile Entertainment
Director Matthew Spiteri
To find out more we can be contacted here